No auto battery backup, remote & app have serious UI flaws
Submitted by Wyatt -
7/9/2025
I bought the Ergo Prosmart power base. I've had it 4 days. This is their high-end adjustable base with all the bells and whistles and yet there are two areas that are seriously flawed, one that is actually dangerous for those with mobility issues.
Cons:
1. There is no battery backup which automatically switches over if the power goes out so that you can use the remote to flatten the bed. If you have mobility issues this is problematic. For example, you are in bed with your knees elevated and the power goes out, you must be able to get out of the bed without flattening it first in order to move the control box input cable from the wall power supply and plug it into a small strip that has two 9v batteries attached to it. Then you can flatten the knees. Keep in mind the power is out so you have to do this in the dark or perhaps by flashlight. For a high-cost bed this seems like a huge oversight and if you buy any sort of high-end electric recliner it has this utility built into the power supply box (as long as you remember to insert the batteries before you need it).
2. The User Input for both the remote and the sleeptracker AI app is seriously lacking and not user friendly. Despite have 4 buttons which can be programed for bed positions, none can be used or will include any of the massage functions. The bed has 3 wave form levels, 3 intensity settings for the head and 3 intensity settings for the feet. All of these make you go in a circle from low to high. There is no way to go down or turn it off other than to cycle through all three levels for each button. If you like the top levels, you have to hit the button 3 times for each. Thats 9 times you have to hit a button to get to the top-level wave form, intensity for the head and intensity for the feet. They provide no way to use a programable button to set your favorite massage setting. There is also no easy way to set the length of time for the massage feature without going through three levels of menus. It's just not user friendly.
3. No trial period so best be sure before plucking down the money.
Pros:
1. There are 4 programable buttons for positioning. Two are labeled fav 1 and fav 2. Two are labeled TV and anti-snore (zZ) but all are programable for position.
2. The waveform massage through sound speakers is amazing, significantly better than zone massage devices in other beds.
3. the lumbar support really adds another super level of positioning comfort
4. The Sleeptracker ai app is nice, provides some additional access to features like massage wave form frequency from 28hz to 88Hx
5. Alexa voice command can be used through the Sleeptracker ai app to set positioning. Unfortunately, it will not accommodate voice control for massage.
I recommend this product if you are not concerned with the Cons and you are willing to shell out big bucks to get the wave form massage. If not for the massage there are other adjustable beds you can buy for 1/2 the price that will also give you a trial period.
Originally posted on TempurPedic.com
Yes, I recommend this product
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